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IWK Services
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- Connected Services
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- Refurbishment
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Faq>
* Domestic Customers
* Commercial, Industrial & Government Customers
Do You Know?
01. IWK Customer
As defined in the Sewerage Services Act 1993, IWK customer is a person, firm, body corporate or other legal entity who is the owner or occupier of any premises which is located within the operational areas of a Local Authority and uses either an individual septic tank or connected sewerage system that has been handed over to IWK by the Department of Sewerage Services, Ministry of Energy, Water & Communications or a user of any sewerage system as determined by the Director General of Sewerage Services
02. Definition of Domestic Premises
Domestic premises means any premises built, constructed, adapted or intended to be used exclusively for human habitation.
03. Definition of Government Quarters
Government quarters means any premise built, constructed, adapted or intended to be used exclusively for habitation by government servants in the various grades (A, B, C, D, E, F, G, H & I) as defined by the Government General Orders (Chapter E)
04. Premises With Septic Tank Service
Premises with septic tank will be billed once every six months at RM36.00 or RM6.00 per month after the 1st desludging service. This scheduled desludging service will be provided to the premises approximately once every two years. Customers can request for additional desludging services, after the 1st desludging or before the next schedule, at no extra charge other than the six monthly charges.
Please contact IWK at 1-800-88-3495 or our offices nearest to you, if your premise septic tank needs desludging service.
05. Identification of Septic Tank
Septic tank is normally located outside the premises under the ground at the side, rear or in front of the premises and is covered with 2 - 4 metal lids. Occupier (owner/tenant) of the premises is responsible for the maintenance of the septic tank. IWK is only responsible for desludging the septic tank.
06. Mandatory Desludging Service
Customer (occupiers/owners) who refuses IWK's scheduled desludging service of their premises' septic tank, shall be guilty of an offence and shall, on conviction, be liable to a fine as stipulated in the Sewerage Services Act 1993.
07. Connected Service
Premises, which are connected to the public sewage treatment plant, will be billed RM48.00 once every six months or RM8.00 per month. Your premise has a connected service, if you see one rectangular metal lid/cover, which is an inspection chamber, outside the premises either at the side, rear or in front. The entire area of your premises has connected service if you see manholes along the road connecting the premises to a public sewage treatment plant. In the manhole are sewerage pipelines, which also serves as a checkpoint to identify sewerage problems and clearing of any blockage. It is an offence to open the public manhole without proper authorization from IWK or Department of Sewerage Services, Ministry of Energy, Water & Communications .
You will not see IWK staff visiting your premises regularly as our work is mainly at the sewage treatment plant and maintenance of the public sewer pipelines along the public road. We will be at your service in person if there is back flow of sewage into your premises or overflowing manhole due to blockage along the public sewer pipes.
